Database connection

Question

We are currently running JIRA 4.4 connecting to an Oracle Database. There are multiple connection errors in the JIRA logs or timeouts. The database is setup to drop idle connection after 15 minutes, this cannot be changed. Our web.xml setting "session-config" is set to the default of 300. When looking at the sessions within the application, sessions are staying open when a user just closes the web browser and doesn’t log off. If they log off the session goes away. Within the dbconfig.xml file I can change the database pool connection, but not much more. JIRA 5.1 has additional settings, idle timeouts etc. Can these setting be applied to 4.4? Are there any other settings that I can change to help with the errors?

Ken Johnston1 · Answer

I found the correct web.xml file and changed the seesion timeout, this is removing all our idle session, except for the SOAP connections.

Ken Johnston1 · Answer

Thanks I have applied these changes, another related question.  When I log into JIRA and go to the Security/Current User Sessions.  Is there any way to drop sessions that are idle, if a user just closes their brouser the session remain open, for 4 hours.  I will check the log for the database errors.

Thanks  Ken

Arthur Gonçalves · Answer

Hi Ken,

I believe that you may follow the steps listed on this article to help you with these connections drops, upon adding a validation query on your configuration.

Cheers!