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Explore the apps for service learning course

Tori Kaulins

Hi Community! 👋

Welcome to your final challenge of Shatter the Service Quo: Break Stuff, Earn Badges! You've shared how you've broken legacy processes and spotlighted what needed to go — now it's time to level up your toolkit.

⭐ The challenge

Complete the Explore Apps for Service learning course. In just 35 minutes, you'll discover how JSM helps teams solve customer requests, how CSM supports external customers, and how Rovo helps you learn and get things done faster.

Complete the course + drop a comment below and you'll unlock:

🏆 Shatter the Service Quo mega badge
💰 300 Kudos points

This is the big one! Once you've completed Challenges 1–3, you've earned the mega badge.

CCSD-26101 - 850 x 850 - badge 4.png

What you'll walk away with

How JSM streamlines internal and customer-facing service requests
How CSM extends support to external customers at scale
How Rovo accelerates learning and helps you get answers faster across your tools

Share what you learned

Once you’ve finished the course, tell us what resonated most! Whether it's a feature you're excited to try, a workflow that clicked, or just a "why wasn't I doing this already?" moment – we want to hear it. 👇

Comments

Tomislav Tobijas

Nice! I've previously completed everything except the CSM lesson. Didn't know this existed.
One of our teams has a task to explore CSM, so I'll definitelly share that with them 🙂

Mikael Sandberg

Very helpful, you get a quick overview of how JSM and CSM works together, will definitely recommend this one internally.

gunjanahuja

Precise content, appreciate it. Keep it up

Marcell Bendik

There are always some new opportunities, new tools worth to explore that help you move forward

Brita Moorus

Completed the course - nice and compact overview! 🎉

What resonated most for me was how JSM, CSM, and Rovo each support a different part of the service experience: structured service delivery, external customer support at scale, and faster access to knowledge/context. The CSM part was especially interesting - definitely something worth exploring more for teams that support external customers ✨

John Funk

Very good course with lots of excellent content. Looking forward to implementing some of these things. Thanks @Tori Kaulins also for this series - well done!

Keiran

A relatively brief and digestible course. We will look at how the best share internally. Thanks.

One thing I learned is how Jira Service Management (JSM) helps teams efficiently manage and resolve customer requests, while Customer Service Management (CSM) is designed to support and engage external customers. I also learned how Rovo can make it easier to find information, learn new topics, and complete tasks faster by bringing knowledge and AI-powered assistance together in one place.

Anwesha Pan

I had already completed the course before participating in this challenge. It's a very good course though 🙂 Since I had already completed the course, so not sure if I will get the badge @Tori Kaulins

I liked how JSM streamlines internal request resolution, while CSM engages external customers efficiently. Additionally, Rovo combines knowledge and AI-driven assistance, simplifying information retrieval and task completion. Together, JSM, CSM, and Rovo makes a powerful team. ✨

John Funk

I always enjoy the learning courses. Especially liked the one on Assets under this course. Very helpful and informative!

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