Category: Admin Console / User Management UX
Description:
In the redesigned Atlassian Administration console, when I navigate to a user's profile → Product Access tab, a prominent blue "Grant access" button is always displayed — even when the user already has product access (e.g., Jira Software).
Why this is a problem:
In the previous admin UI, this page used toggle sliders per product. If a slider was enabled, it was immediately clear the user had access. Seeing a "Grant access" action meant the user had no access at all. Admins have relied on this mental model for years.
The new UI breaks this expectation:
No clear "current access" summary — There's no prominent indicator (e.g., "✓ Currently has access to: Jira Software") displayed before or alongside the button to reassure the admin.
Button label is ambiguous — "Grant access" reads as "this user has no access yet" rather than "add access to additional products."
Risk of over-provisioning — An admin unfamiliar with the new design may click the button thinking the user needs access, then inadvertently add products the user shouldn't have.
Suggested improvements:
Rename the button to "Grant additional access" or "Add product access" to signal that the user may already have some products.
Display a visible summary of current product access (e.g., a list or badges) above or near the button so admins can see at a glance what the user already has without scrolling.
Consider a contextual label: "This user has access to 1 product. Grant access to more?"
Environment:
Impact: Medium — causes confusion and delays for organization admins performing routine user management tasks, and increases risk of accidental product over-provisioning.
