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Cancel my subscription - I am the admin

Joel Morgan

Hello
I realized I have an old Trello premium account that renewed annually last September (2025). I am trying to cancel it. I am the admin. I am logged in. I do go to billing and click on 'cancel subscription'. Then a
Page not found: This page may be private. . . . .
Pops up. I can not figure out what is happening or why and not able to find an answer in the community.

Also, I can not find an appropriate URL to submit a ticket.

Your help is appreciated if you happen to know. Thank you.

Accepted answers

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Arkadiusz Wroblewski

Hello @Joel Morgan

I flagged this Post, An Atlassian Support Engineer will review the post and respond on this thread within 2 business days. It may also take longer depending on their workload.

Joel Morgan

Thank you. Much appreciation.

Blair at Atlassian

Hi @Joel Morgan We've created a ticket on your behalf, and our billing team will be reaching out on the ticket shortly. Here's the ticket number: CA-4068290 (You should also get an email with a link to the ticket.) Thank you for your ongoing patience.

Joel Morgan

Thank you

Joel Morgan

It appears this was 'fixed' or other. I was able to go in and change the account settings.
Thank you

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