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card not found error when using trello on my PC I can see the card on the board

Haydn Wedding

I can see the card on the board, but when I try to open it I get a 'card not found' error.

Using the same login on the phone app, I can open the card no problem. This has happened for new cards created this morning, all older cards I can still access no problem.

I use Chrome, have cleared the cache and still have the same problem.

Have tried using Microsoft edge instead, but same issue.

Accepted answers

Suzie M

Hi there,

Thanks for reaching out, so sorry about the trouble!

Our engineering team is investigating the problem, and working to get Trello back up and running normally as quickly as they can.

Further details and information will be posted on our Statuspage at https://trello.status.atlassian.com

Thanks for hanging in there with us!

All comments

Haydn Wedding

update - it seems to be any card that is moved from one board to another is giving us this issue. The cards are all visible, but we get the card not found error when trying to open them.

Ironically if I right click and 'copy card', I can open the copied card but still not the original

Suzie M

Hi there,

Thanks for reaching out, so sorry about the trouble!

Our engineering team is investigating the problem, and working to get Trello back up and running normally as quickly as they can.

Further details and information will be posted on our Statuspage at https://trello.status.atlassian.com

Thanks for hanging in there with us!

Christian Sachs_cbg7zx

Same problem for me. We did our planning yesterday and on PC no cards moved can be openend. BUT on the Android app everything works fine. I wonder why.

Christian Sachs_cbg7zx

It seems, that the incident is closed now, but cards that have been moved during the incident are still not accessible on Web and PC app.
As on the Android mobile Trello everything works fine, so my workaround for cards that contain a lot of content is to open them on Android, make a full copy and delete the initial version using my mobile device. The copy can then be accessed on whatever platform I use.

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