cannot Create a site

sw_01943n

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "ff6dc5c0-8a03-46aa-a13e-0969b121d36a")

Ollie Guan

Hi @sw ,

Based on the error you're seeing, this is likely related to your network environment or browser configuration. Here are 3 concise steps for self-troubleshooting:

Check VPN or Proxy Settings

• If using a VPN, switch to Global Mode or try a different node. If not, try enabling one to ensure a stable connection to Atlassian’s auth servers and reCAPTCHA.

Use "Incognito Mode"

• Open an Incognito window (Ctrl+Shift+N) to rule out local cache issues and ensure browser extensions aren't blocking necessary API requests.

Test on a Different Network

• Connect your computer to a mobile hotspot or try a different Wi-Fi network. This helps rule out restrictions from specific firewalls or unstable network routing.