Cross-Organization OpsGenie Alert Escalation

Question

Context:

We are  a DevOps team operating as an extension/MSP for a client organization. Both us and the client company have separate, independent OpsGenie instances, each with their own on-call schedules, escalation policies, and team configurations already in place and functioning.

Is there a way for our team to be paged when P0/P1 alerts are created on the client organization side?

Aditya Bodke · Answer

Hi,

The screenshot from the document seems old. Follow the Steps to configure the integration section from the integration.

Regards,

Aditya

Guilherme Steinmüller · Answer

hi there.

Thanks.

I have an integration already here, but i dont see these options https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-another-opsgenie/

Just incoming and outgoing rules

Aditya Bodke · Answer

Hi Guilherme,

Thank you for reaching out on Atlassian Community.

Yes, this is absolutely supported — the OpsGenie-to-OpsGenie integration is designed exactly for this kind of cross-instance alerting scenario.

You can set it up so that when a P1/P2 alert is created on the client's OpsGenie instance, it automatically triggers an alert on your team's instance, routing it through your own on-call schedules and escalation policies.

Here's the guide to get started: Integrate Opsgenie with another Opsgenie | Opsgenie | Atlassian Support

In a nutshell:

* On your instance — add an "OpsGenie" integration under your team and grab the API URL.

* On the client's instance — add an "OpsGenie" integration and point it to your API URL.

* On the client side — use alert filters or notification policies to scope it down to only P1/P2 alerts, so your team isn't paged for lower-priority noise.

Both sides will need to configure their respective integrations, so a bit of coordination with the client's OpsGenie admin is needed.

Regards,
Aditya