“You no longer have workspaces with this account.”

Question

Hello,
I lost access to my Loom workspace - ***@****.com (sign-in with Google), and now I see the message: “You no longer have workspaces with this account.” I believe this may be related to a workspace removal or account migration issue. Could you please help me restore access to my workspace and videos? I already tried:

* signing in again,
* using different login methods,
* checking other email accounts.

Please let me know what information you need from my side. Thank you.

Luke_3w8r93 · Answer

I'm literally having the same problem. All my videos are gone and I feel scammed lol.

Evie Z. · Answer

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Admin Remote Helpers · Answer

Thank you for your previous response.

I followed the migration instructions from the Atlassian article and successfully logged into my account using email and password instead of Sign in with Google.

However, after logging in, my account is completely empty. All of my videos, folders, recordings, and workspace data are missing.

My original Loom account email was:
admin@rh-s.com

Previously I used Sign in with Google for this account.

It seems that after the migration a new empty account may have been created instead of connecting me to my original workspace.

I already tried:

* Sign in with Google

* Login with email and password

* Incognito mode

* Different browsers

* Checking other email accounts

Could you please help restore access to my original workspace and videos?

If needed, I can provide:

* old Loom video links

* screenshots

* additional verification information

Thank you.