Reviving Managed Accounts

ITSupport

Our company formerly used Jira but no longer does. Teams within the company are now interested in using Trello Premium, but this account no longer has access to manage the users from our domain. How do we regain managed user access to manage users for Trello from this account?

Liam Do - DevSamurai

Hi @ITSupport ,

Welcome to the Community!

I found these 2 documents would be helpful in your case, that you may want to take a look at:

• How to manage Trello in your organization
• Verify a domain to manage accounts

To regain managed user access for Trello, you'll need to re-establish control of that organization. Here's what to do:

1. Check if your organization still exists

Go to admin.atlassian.com and log in with the account that was originally the org admin (or any account with org admin privileges). If the organization still exists, you should see it listed — and you can manage users from there.

2. If you can't find anything on the Administration menu

Contact Atlassian Support and explain that your company previously had an Atlassian organization with a verified domain, and you need to regain org admin access:
Atlassian Support

Hope it helps 🙌
Liam