Billing / Payment and credit card issues

Question

Hello Atlassian/Trello Support,

I need urgent help cancelling an active Trello paid subscription.

My Trello/Atlassian account has already been deleted, so I cannot log in or reset the password. However, I received an email saying I will be charged again.

Please cancel any active Trello subscription connected to my deleted account and stop future charges.

Possible account email: *****
Date of upcoming charge: 15.05.2026

I no longer have access to the account, so I need support to cancel this manually.

Thank you.

[Personal information removed as it is against community guidelines ]

Samuil Enchev · Answer

Hi @G L

I understand you need urgent assistance with a Trello subscription on an account that has already been deleted.

Because your request involves Personally Identifiable Information (PII), such as your email address and billing details, we cannot process this cancellation through the public community forums. To protect your privacy and security, these details must be handled through our secure support system where our billing team can verify your identity and safely manage your account data.

Please follow these steps to ensure your request reaches the right team:

Visit the Support Portal: Go to Atlassian Support

Select Category: Under "What can we help you with?", select Billing, payments, and pricing.

Select Help Type: Under "How can we help you?", select Your account.

Choose Topic: Under "Choose a topic", select Cancel Cloud subscription.

Submit Request: Click on "Need more help?" and in the message box, describe your issue, including the email address associated with the deleted account and the urgency of the upcoming charge.

Our billing specialists will be able to verify the details and assist you with the manual deactivation.

Please let us know if you have any other questions!

Best,
Samuil

Vronik · Answer

Hi

Look at this:

https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

Regards