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Problem login to Trello app in Android

Felipe Escobar_u1m5a6

I'm trying to log in on my Work account on the Trello app in my work profile on my Android phone. I have no problem login to Trello on my Personal account on the Trello app on my personal profile, so I'm not sure what's the problem.

The app is able to open the Work profile browser and log myself there, but once I enter the password and the 2FA code, the browser just shows and endless spin. But other times it shows an error "Hmm... We're having trouble logging you in".

This has been going on for months so I don't think it's something that will be magically fixed. I thought this kind of issue had to be taken directly with the Trello/Atlassian team, but they make it really hard to just send them a support ticket if you're in a free tier, so I don't know what to do.

Accepted answers

Vronik

Look at this article, maybe can help you

https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

For further information about how we track and fix our bugs, you can review the

https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html

If my answer helped you,
please mark it as accepted so that other people looking for similar problems can find it more easily.

Regards

All comments

Vronik

Look at this article, maybe can help you

https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

For further information about how we track and fix our bugs, you can review the

https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html

If my answer helped you,
please mark it as accepted so that other people looking for similar problems can find it more easily.

Regards

Rishabh S

Hi ,
Hope you are doing well,
Welcome to the community!!

As suggested, please try steps on this page: https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

In addition to those steps, here are two quick actions that often help resolve app issues by giving it a "fresh start":

Clear App Data: Go to your phone's Settings > Apps > Trello > Storage and select Clear Data/Storage. This resets the app to a blank slate.
Reinstall the App: If clearing the data doesn't work, try uninstalling and then reinstalling the Trello app from the Google Play Store.

Thanks.

Felipe Escobar_u1m5a6

Thanks for your answers. Actually the key was to install a supported browser as explained here: https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

It seems Brave is not supported.

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