URGENT: Locked out of account – 2FA + no recovery email + cannot access support form

Question

Hi,

URGENT: I am completely locked out and cannot access Atlassian support form due to login loop.

I am unable to log in to my Atlassian account because two-step verification is enabled, but I no longer have access to my authenticator app, recovery key, or SMS.

I already:
- Reset my password
- Requested recovery
- Waited more than 24 hours but did NOT receive the second recovery email

I am completely locked out of my account.

Account email: 457jesslynlim@gmail.com

Please advise how I can reset or disable my two-step verification.

Thank you.

Jesslyn Lim

Jesslyn Lim_gac0zq · Answer

UPDATE from original poster (Jesslyn Lim):

I am the same user but currently locked out of my main account.

I cannot:
- Access authenticator app
- Receive SMS codes
- Access recovery key
- Receive recovery emails
- Access Atlassian support form (blank page issue)

Please escalate this case to Atlassian support team.

Account email: 457jesslynlim@gmail.com

This is urgent as I am completely locked out.

Jesslyn Lim · Answer

Urgent – I am completely locked out and cannot access support form

Jesslyn Lim