Cannot access my migrated Loom account

Question

I have changed my email address over to a new one and I didnt realise that the email I changed to already had a Google sign in account for Loom.

I have tried everything, using the AI chat to fix it but I am completely locked out from the main account with all my videos and data over the past 2+ years.

The AI told me to escalate it to an engineer but that also doesnt work so here i am in the community.

Anastasiia Dimnych · Answer

Hi @Seva Mozhaev,

Apologies for delay on our end!

Please try creating a ticket one more time, I believe there was some performance issue when you tried it last time. Here are the steps:

Visit our support page: https://www.atlassian.com/company/contact

Select “Pricing, billing and licensing.”

Continue without logging in.

Enter your email.

In “How can we help you,” select “Other.”

Skip the URL fields if they don’t apply.

Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

Best,

Anastasiia

Kris Klima _K15t_ · Answer

@Seva Mozhaev

I'm going to request Atlassian Support have a look.

Seva Mozhaev · Answer

Hey @Kris Klima _K15t_ - thank you for the reply.

I tried option 1: failed
I tried option 2: failed

please see below: