Problem with accented filenames

Carolina Fajard

We are having problem with deleting or renaming files with accent.

Even though we have told users not to use accented characters ( we are a Colombian compagny) in filenames, they didn't listen to us.

Anyway, so they have put accented characters in the filename, now when I need to delete or rename any file with accent I can t do it and the system shows me an error.

Thank's to anyone who can help me.

JohnA_xb3t2l

Hi there,

I suspect the reason you're having issues with accents in file names is down to the encoding of the components in your instances, and most likely there's a mismatch somehwere. Please set all of your components to use UTF-8 as described in the following documents:

Confluence encoding: https://confluence.atlassian.com/display/DOC/Configuring+Character+Encoding
Tomcat encoding: https://confluence.atlassian.com/display/DOC/Configuring+Tomcat%27s+URI+encoding
Database encoding: https://confluence.atlassian.com/display/DOC/Configuring+Database+Character+Encoding

If this doesn't resolve your issue then please open a ticket with Support and reference this Answer so that we can solve your issue and also update this Answer with other possible solutions for anyone who finds it in future.

All the best,
John