Subscription Cancelled but the payment still pending

Question

Hello,

I changed two members of my team to Admins, but then I canceled it and changed them back to Members again.

The problem is that Trello is still charging me the additional amount for those two licenses that were canceled.

How can I solve this?

Luciana Munhoz · Answer

Hi Danubio,

Welcome to the community! To take a further look at you case and help you better, could you please open a ticket to our CA (customer advocate) team? Here's the link: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank you!