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How can I make the components field writable when creating an issue

tstahr

Hi,

I am new to Jira and am setting up the system.

I set up an "Add Issue" screen to be shown when creating an issue and added the standard "Component/s" field to that screen. When testing the screen, I can see the Component/s field but can't add anything to it - it appears to be read only.

Any ideas what is wrong?

Thanks in advance.

Accepted answers

All comments

Nic Brough -Adaptavist-

Have you (or your project owners) added one or more components to the project?

tstahr

Thanks for the response. Yes. I should have mentioned that. When editing an existing issue, I can select from the components that we have. I'm just having problems with the Component/s field on the "Add issue" screen. And all other fields on that screen are behaving as expected...

Derrick Taylor David

What version of Jira are you running and which browser are you using? We have a local problem where where Jira 4.3.4 wasnt compliant with IE9 and while values exist in the field, they cannot see them due to the browser

tstahr

Interesting. We are running Jira 5.0.6 and I'm using Chrome. I just tested with IE and see the same unexpected behavior so I don't think the browser is to blame for this one.

I just found this link which may to imply that the Components field is not supported with the create issue step. Could that be?

tstahr

Thanks for trying...

I seem to be having trouble attaching the file. I'll try once more.

I also just configured the system to use the Default Screen Scheme (to eliminate my custom screen scheme as the issue), but still have the problem.

Nic Brough -Adaptavist-

Another good idea for something to try. At this point, I'd be reaching for Atlassian support, although there's a couple more (rather forlorn) ideas to look at if you can:

What happens if you add a multi-select list (with at least 2 options) to the create screen, temporarily? Does that work ok, or fail in the same way?

Go to the broken create screen and "view source" (Ctrl-u in Chrome and Firefox, I forget if it's the same in other browsers). There might be something in the html around component that tells us a bit more - compare with the multi-select above might be the most useful

tstahr

I added the multi-select list to the create screen and it worked and I didn't see anything in the html that gave me any clues. At this point, I will reach out to Atlassian support. I'll update this if I find out what is wrong.

Thanks for the troubleshooting help! I really appreciate it.

Nic Brough -Adaptavist-

Worth a try - at least it's good to know it's limited to the components field, and that probably rules out any code (css, js etc) that they share. Definitely one for Atlassian now I think!

tstahr

To follow-up, I did contact Atlassian Support on this one.

The issue was caused by the fact that I was using a version of the JIRA Suites Utilities plugin that was not compatible with my version of Jira. This caused 3 strange behaviors all related to creating an issue:

Components could not be added
Attachments could not be added
When creating an issue, the "Create Issue" window did not result in a new pop-up window but just opened in the existing window.

Lesson learned - versioning of plugins matters :-)

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