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Workspace reorganization and billing inquiry

Jacek kaktus

Hi,

I am currently reorganizing our workspace participants (I have a premium account). As part of this process, some of the currently paid accounts will be removed, and new users will be added in their place.

I have a few questions regarding the billing:

How will the billing be handled during this transition?

Is it possible to receive a pro-rated refund for the removed accounts?

Is it possible to transfer the remaining credit/license from a removed user to a newly added one?

Do you have any practical tips on how to go through this process smoothly?
I wasn't able to find the information on my own in the user documentation.

Thank you in advance for your help.

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Nivedhya Vikram1

Hi @Jacek kaktus ,

As a Premium customer, you're entitled to priority support.I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.

Jacek kaktus

I don't have access to the contents of the open ticket.
Zrzut ekranu 2026-04-21 071300.png

Jacek kaktus

Don't you have any active geolocation filters on your site?
The content from the ticket link isn't available to me

Nivedhya Vikram1

Hi @Jacek kaktus ,

Could you please clear your cookies and cache, then try again?

Jacek kaktus

Unfortunately, it still isn't working for me,

but you can send me an email; I received the first email notification

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