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Help! One of my boards has been Closed and I can't access it anymore

jvp007

Hi team,

I really need someone's help. One of my boards, which I have been regularly using for years is suddenly closed (in my Closed Boards list) but it's saying I'm not a board admin and can't reopen it!

What's going on! It say's I'm not the admin, but it's my personal board from my account before it was migrated onto Atlassian!

It's weird because when I click through from my Atlassian account to my Trello account, it says the page not found and is private. Seems like there's a sync issue between my Atlassian and Trello accounts?

I've also noticed all my personal boards have this issue - where I can no longer access or recover them in the Closed Boards section.

[Board link]

Please help me recover my Trello access and boards.

Accepted answers

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Carlos Garcia Navarro

Hi @jvp007 ,

Welcome to the Community! If you don't have admin access anymore, you may need help from the Atlassian support team.

You can contact the team here: https://support.atlassian.com/contact/

and I'm also requesting assistance here.

jvp007

@Carlos Garcia Navarro Support isn't available for the free Trello accounts.

Appreciate you reaching out - if you could request someone to help, that would be appreciated. It looks like I'm not the only one with this issue

Carlos Garcia Navarro

Yes, I started the request.

Sakshi Verma

Hi @jvp007 ,

I can see that the board is closed.The board admin's account was deleted due to inactivity over the last two years, as per our Dormant account policy.I have promoted your account to board admin.

Can you please try now to reopen the closed board under a new workspace and let me know if you face any issues?You can follow the steps mentioned in the doc Reopen a closed board.

Thank you !

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