Subscription Issue – Annual Plan Charged by Mistake

Zhamilya Ramazanova

Hello,

I accidentally selected the annual subscription instead of the monthly plan I intended to use, and a charge of $600 has been issued.

I kindly ask you to either cancel this charge or adjust it to the monthly subscription instead.

Please let me know if any action is required from my side.

Thank you for your help.

Ollie Guan

Hi @Zhamilya Ramazanova ,

Community members can’t access your Trello billing, so you’ll need to contact Atlassian billing support at Atlassian Support using the charged account.
Explain you accidentally chose an annual plan, were charged $600, and would like a refund or switch to monthly.