Disabled Account - Cannot Create Password

Question

Hi Team. Received an email stating my account is disabled and SSO is also disabled. When creating a password via the link, I get an expired/invalid link error. Not able to regenerate a new link, nor does the message explain how to do so.

On another note, I tried to reset the password using the Forgot Password option, but I am not getting a password reset link in my inbox.

_EXT_ Akeel Ishak · Answer

Hi Varad,

Thank you for getting back. The issue is now under control. Thank you for your support.

Varad Wagh · Answer

Hello Akeel Ishak,

Welcome to the Atlassian Community.

I understand that you are facing an issue while re-setting your pasword.

Could you please confirm if you are referring to an Atlassian account or any specific product? If Atlassian account, whether your Account is managed or un-managed?

This would help with the further troubleshooting steps and resolution plan.

Best regards,
Varad