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Lost access to Trello board after workspace admin left – board closed

Marie-Helene Denis

I lost access to a Trello board after the workspace administrator left the organization.

The board was closed this morning.

I was a legitimate member of the board (not an admin).

Could a Trello team member help recover the board or reassign access?

Thank you.

Accepted answers

All comments

Kristian Walker _Adaptavist_

Hi Marie-Helene,

I have clicked the request assistance button, so Atlassian support can see this post and look to help you out.

I hope this information helps.

Regards,

Kristian

Sakshi Verma

Hi @Marie-Helene Denis ,Good day! ☀️

Please don't worry, Sakshi here from the Trello Support Team. I'm here to help!

I am raising a support ticket on your behalf to investigate this further. You will receive an email from me shortly with more details and next steps.

Thank you !

Maria Bernhardt

Hi @Sakshi Verma

Unfortunately, I have the same problem. My former team leader neglected to transfer the necessary permissions to me, and for years (!!!), I've been working alone on the board without any access issues. Today I received the message:

"The team board is closed.

You are a member of this board, but only board admins can reopen it. Please contact support for assistance."

How can I regain access, become an admin of the board, or copy the board to my own space?

All the best

Maria

Sakshi Verma

Hi @Maria Bernhardt Could you please share your Trello username? This will allow me to raise a support ticket on your behalf and look into this further for you. 😊

Maria Bernhardt

@Sakshi Verma

mariabernhardt3

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