Lost access to an email linked to Loom account

Question

Loom Support- My Loom account is associated with an email account I no longer have access to. This means I am unable to login to edit this. Not being able to log in also means I am unable to request technical support regarding this.

Loom is hostint nearly 100 videos, so cannot afford to start over.

Tim Winard

Tim Winard@Dynaburr.com

Brittany Soinski · Answer

Please follow these instructions to contact support without logging in: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Ajay _view26_ · Answer

Hi @Tim Winard

Sorry you’re dealing with that, especially with so many videos tied to the account. If you no longer control the old email, this is probably going to need Loom Support rather than a self-service change from inside the product. When you contact them, include the old email, the new email you want to use, your company/workspace details, and anything that helps prove ownership, because that usually speeds up verification.