How do I delete stuck user

Question

I am admin of our Trello and I want to remove some users who have not been with our company for a very long time. With one, I am unable to do so. It displays an error after clicking the delete button. The API returns, what I believe to be actual bug traceback. Is there something I can do to delete that user?

API response:

{
"errors": [
{
"message": "unauthorized permission requested",
"locations": [
{
"line": 1,
"column": 129
}
],
"path": [
"trello",
"removeMemberFromWorkspace",
"errors",
0
],
"extensions": {
"errorSource": "UNDERLYING_SERVICE",
"originalError": {
"name": "UnauthorizedError",
"message": "unauthorized permission requested"
},
"code": "INTERNAL_SERVER_ERROR",
"statusCode": 500,
"errorType": "UNKNOWN",
"identifier": "69dd265c56298840177980d549f7c4a0-932a79604a0d632e",
"classification": "DataFetchingException"
}
}
],
"data": {
"trello": {
"removeMemberFromWorkspace": {
"errors": null,
"success": false,
"__typename": "TrelloRemoveMemberFromWorkspacePayload"
},
"__typename": "TrelloMutationApi"
}
}
}

J0hny · Answer

We used trello before acquisition by Attlasian, so I went to https://admin.atlassian.com/ and created organization. It is empty. So no luck there.

The user in question is on single board. Changing status as in workspace or outside does not change the error.

And finally https://trello.com/contact guides me here or to FAQ.

I suspect that it is related to that user being from pre-Attlasian era.

Oleksandr · Answer

The "UnauthorizedError" and 500 Status Code in the API response suggest a conflict between your permissions and the member's account status. This often happens if the member is part of a managed Atlassian Organization or if there is a synchronization error in the backend.

Steps to resolve this:

1. Check Atlassian Administration: If your company uses an Atlassian Organization, try to deactivate or remove the user from the central admin panel at https://admin.atlassian.com/ instead of the Trello Workspace settings.

2. Verify Board Admin Status: Ensure this member is not the sole admin of any private boards within the Workspace. While Trello usually allows removal, a "stuck" state can occur if the account deletion process was partially triggered elsewhere.

3. Change Member Type: Try changing the member's role to "Guest" or "Observer" first (if the UI allows it) and then attempt to remove them.

If none of these work, this is a confirmed technical bug. You should contact Trello Support (https://trello.com/contact) and provide the "identifier" from your API error log: 69dd265c56298840177980d549f7c4a0-932a79604a0d632e.