Board not receiving emails — need help diagnosing

Question

Hello Trello Support / Team,I have an application with three different Trello boards. One of the boards is not receiving emails sent from external addresses, while the other two boards receive emails correctly. Could you please help me investigate the cause?Details:

* Number of boards: 3
* Problem board: [please insert board name]
* Symptoms: Emails sent to the board's email address are not creating cards or being received
* Actions already taken: [please list any checks you made, e.g., verified the board email address, checked spam, confirmed sender address]
* Requested help: Please advise on possible causes and steps to restore incoming email functionality (e.g., verify board email address, workspace/settings restrictions, email provider bounces).

Thank you for your assistance.

kienavelco@gmail.com

V3 · Answer

thanks you Liam Liam - DevSamurai

Atlassian Partner

Liam Do - DevSamurai · Answer

Hi @V3 ,

This is the Atlassian Community forum, so we don’t have enough access to your Trello account or email logs to properly diagnose what’s happening from here.

Since you’re on a Premium plan, the best next step is to contact Atlassian Support directly:
Atlassian Support

Hope it helps 🙌