There are so many exciting new features rolling out across the Atlassian platform and we’ve consolidated the ones we think are most relevant for social impact teams and use cases.
A reminder that these changes are being gradually rolled out and may not be on your site just yet.
🎯 Engaging Constituents & Collecting Information
Public access for Jira forms + attachment support
Anyone — even without a Jira licence — can submit a response through a public form, with attachments up to 100MB. Ideal for volunteer applications, beneficiary intake, community feedback, or grant submissions.
How to use: Only project admins can create a public form (available for all licence editions, both team-managed and company-managed projects). Jira admins can disable public forms site-wide. Unlicensed users can submit responses but need a licence to view the resulting work item.
Check out our recent service delivery webinar for a use case where forms would be applicable.
Advanced conditional logic in request forms in JSM
Show or hide form sections based on multiple conditions, keeping requests focused for community members.
How to use: In JSM, go to Space settings → Forms. Open or create a form, add sections and fields, then configure conditional logic so sections appear/hide based on defined conditions. Save and preview to confirm.
Surveys for employee feedback (Standard+) in JSM
Build and send surveys directly from JSM for onboarding, offboarding, or end-of-service feedback. Can be repurposed for volunteer or program satisfaction surveys.
How to use: Go to Space settings → Features, toggle on Surveys. Then select Surveys from the navigation, select Create survey, choose from ready-to-use templates or start from scratch, configure settings, and select Publish to share the link.
Help center customization & landing pages in JSM
Create branded, customizable landing pages with rich content, images, and videos on your help center.
How to use: Go to your help center → select your avatar → Landing pages → Create page. Customise navigation colours via Customize → Customize look and feel. Manage section backgrounds and text colour via Customize → Edit page layout.
💰 Budget Tracking & Governance
Currency & percentage formatting on number fields in Jira or JSM
Format number fields as currency ($, AUD, etc.) or percentages in Jira.
How to use (team-managed): Go to Project settings → Fields, find a number field, select Actions (•••) → Edit field, then choose Currency or Percentage in the Format section. For currency, select the currency type (e.g., AUD).
How to use (company-managed): From Jira admin settings, select Fields → Create new field (or edit an existing one), then choose Currency or Percentage format.
Approvals in Jira (Premium)
Native approval workflows with multi-step chains, email notifications, and audit history.
How to use: Available for company-managed projects on Premium. Set up custom approval fields, in-workflow approval steps, and single or multi-step approval chains. Automate approvers using smart values like issue.assignee.manager in the automation rule builder.
🤖 AI & Automation
Virtual service agent in email (GA)
AI-powered answers to inquiries via email.
How to use: Activate the virtual service agent in email from your project settings. When customers send requests to your connected email address, the agent responds automatically using Atlassian Intelligence answers. Find out more.
Create with Rovo
Generate polished Confluence pages, live docs, or whiteboards from a natural-language prompt.
How to use: Select Create → Create with Rovo. Enter a prompt or choose an example, add files/links/templates for context, preview and refine content, then select Add to Confluence.
Watch how you we created whiteboards with Rovo in this Making Strategy Actionable webinar.
AI-generated summaries for work items
One-click summaries of complex Jira items.
How to use: Open any Jira work item → select the Work Item Summary button at the top → view the AI-generated summary of status, contributors, and next steps.
See how Rovo usage is trending in your org
Track AI adoption over time with requests to Rovo Chat and Agents.
How to use: Go to admin.atlassian.com, select your organisation (if you have more than one). Open Security → Insights, select the AI usage tab. Open the Requests sent to Rovo chart and adjust the date range.
📋 Knowledge Sharing & Collaboration
Synced blocks across Confluence and Jira to maintain a single source of truth
Maintain a single source of truth for policies and templates that update everywhere automatically.
How to use: In Confluence, select “Create synced block” from the toolbar or type /sync to create a synced block. Use the block menu to copy and paste it into other pages or Jira work items. Edit at the source to update all instances.
Manage Confluence permissions with teams
Use teams to control space and content access.
How to use: Open Confluence administration → Settings → Security. For existing sites, an admin must turn on teams. For new sites, teams are on by default. Once enabled, use teams alongside users and groups when managing permissions.
🎯 Planning & Reporting
Prioritization project template in Jira Product Discovery
A ready-made template with RICE scoring, effort/impact matrix, and roadmap views.
How to use: When setting up a new project in Jira, select the prioritization template from the template gallery. Requires Jira Product Discovery and permission to create projects.
Customizable navigation labels in JSM
Rename sidebar items to match your organisation's language (e.g., "Queues" → "Cases").
How to use: In your JSM space, hover over a sidebar item (e.g., Queues, Summary, Knowledge base) → select Rename → enter the new name → save.
Which features are you most excited about?
Eager for more? Check out all Atlassian releases.
