Hi Team,
We are currently facing frequent deadlock issues during status transitions in our system. After analysis, we have identified that the issue appears to be caused by the PII plugin.
We have attached the relevant error logs for your reference. Based on our observations, this deadlock occurs consistently when transitioning statuses, and as a result, all automation webhooks are failing.
Could you please confirm whether this is a known issue or a known bug related to the PII plugin? We would also appreciate guidance on any available fixes, workarounds, or configuration changes to mitigate this problem.
This issue is a critical blocker for our cloud migration, so we would appreciate your help in prioritizing this request.
Thank you for your support, and we look forward to your response.
Regards,
ss
