nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Rovo AI configuration

Maurice Adams

Is there a time where the AI Rovo agents you can build will have a way to customize the chat window with the same Icon used in the configuration of the portal? Also is there a way to have the chat window to appear for use first and disable the service portal until there is human interaction that cancels the chatbot and proceeds with the service portal and groups we created with forms?

Basically a Bot only option first, then to my Customer Portal or Help Center

Comments

Dr Valeri Colon (Connect Centric)

Welcome to the community @Maurice Adams Today, those options are limited. You can set branding (like agent icon) in some places, but full chat UI customization across the portal isn’t supported yet. Also, Rovo/VSA flows don’t allow a true “bot-only first, then portal” switch—portal behavior and request flows are still governed by JSM settings. You can guide users via bot interactions, but not fully replace or gate the portal experience yet.

Maurice Adams

Thank you

Kim Weinstein

Is further customization (specifically forcing the bot to be opened by default when landing in the portal) on the product roadmap? This would be extremely beneficial for us, and I'm sure many other organizations, if so.

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