Access to Trello Account but I no longer have access to the email the account is under

Question

I have a paid Trello account I need to access but I no longer have access to the email account as I have closed down the email account. This account is still billing me and I need to either change the email on the account so I can continue to use it OR cancel the subscription. I do still have the correct email & password for the account, but 2FA is sending me a code to the email account I no longer have access to. I need someone to help me out!

Blair at Atlassian · Answer

@Nancy Kelln Hi Nancy, we created a ticket on your behalf and we'll help you out in the ticket. Keep an eye on your email inbox for a link to the ticket.

Many thanks!

Kristian Walker _Adaptavist_ · Answer

Hi Nancy,I have clicked the request assistance button so Atlassian support can see this post and look to help you out.

I hope this information helps.

Regards,

Kristian