Recover Trello account after SMS no longer supported

Marcelo Ramori

Olá, equipe Atlassian!

Atualmente, estou bloqueado na minha conta do Trello devido a um sistema antigo de autenticação de dois fatores por SMS. Estou recebendo a seguinte mensagem:

A autenticação de dois fatores via SMS, exclusiva do Trello, não é mais compatível. Insira um código de recuperação ou entre em contato com o suporte para recuperar sua conta.

O suporte me redirecionou para a comunidade aqui.

Você poderia por favor me ajudar?

Obrigado

Mirek

Hmm.. It is really interesting and strange that when translating this post from Portuguese to English it sounds exactly like the post from November 2025 (including even same title) ...

https://community.atlassian.com/forums/Trello-questions/Recover-Trello-account-after-SMS-no-longer-supported/qaq-p/3151680

Hello Atlassian team,

I am currently locked out of my Trello account due to a legacy two-factor authentication system via SMS. I am receiving the following message:

“Two-factor authentication via SMS, exclusive to Trello, is no longer supported. Enter a recovery code or contact support to recover your account.”

Support redirected me to the community here.

Could you please help me?

Thank you

So not quite sure if this is actually a real problem or maybe something not quite true to believe that was posted by a human .. 

Anyway I hope that someone would be able to check it and if you really have a problem - help you recover the account like on the other post @Sakshi Verma did (but BTW - not sure why "support redirect" people when only support can recover this.. ) .