Hi, I’m trying to delete my Atlassian account but I’m blocked because it says I’m the last billing a

Question

Hi, I’m trying to delete my Atlassian account but I’m blocked because it says I’m the last billing admin with active entitlements.

However, I don’t have permission to access or delete the site (I get a “request access from your administrator” message), so I’m unable to resolve the issue myself.

Could you please remove the billing admin restriction or delete the associated site/entitlements so I can proceed with deleting my account?

Thanks.

Gor Greyan · Answer

Hi @oranos dawar

This happens because Atlassian requires every site to have at least one billing admin, so if you’re the last one with that role, your account can’t be deleted while active subscriptions still exist. Since you don’t have access to the site, you’ll need to contact another org/site admin to either transfer the billing admin role to someone else or cancel the subscriptions.

Check this doc.
https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

Do you know any other org admins for that site?

Nikola Perisic · Answer

Hello @oranos dawar

Deleting your account and deleting your organization are two different things:

* To delete your account, follow this link: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/
* To delete your organization, follow this link: https://support.atlassian.com/organization-administration/docs/delete-your-organization/

To be able to delete your organization, you have to be an org admin. Billing admin and the org admin are not the same thing.