TRELLO Support? SEN?

Question

I'M still in trial for premium Trello account.  I like Trello.  I would love to be able to use the PLANNER but I consistently get error message, "something went wrong" and "refresh."  I've tried changing browsers, deleting caches, nothing works.  So I wrote to support and they want my SEN???  There's a help page that tells you how to find your SEN but it's a loop.  It loops back to how to find your SEN.  Does this company offer any support at all?

Mike - Dreamsuite Consulting · Answer

Hi @Laurie Pepper

Atlassian support is so bad, I am not sure why more customers aren't calling them out on it.

Then there is support for Trello that takes it to a whole new level.

The best option is to do this:

1.Click the link below

https://support.atlassian.com/contact/#/

2. Choose Technical issues and bugs then select Trello as the product

3. In the AI chat window (which you used to be able to bypass), ask to raise a ticket.

4. Click Submit a support request and hey presto, the standard Trello contact form will appear below.

Tansu Akdeniz · Answer

Hi @Laurie Pepper

If Atlassian Support portal is inaccessible for you (due to SEN), please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing