Urgent: Lost access to Atlassian account due to discontinued email domain

Fera Da Ideia

Hi everyone,

I’m having trouble accessing my Trello account and would really appreciate any guidance.

The account was originally created with the email:
****@tres1.com.br

However, the domain tres1.com.br has been discontinued, so I no longer have access to that email and cannot receive verification codes or password reset emails.

Because of this, I completely lost access to my account around December 2025.

The account contains important boards for my work, and I need to recover access if possible.

Has anyone faced a similar situation or knows the best way to recover an Atlassian/Trello account when the original email domain no longer exists?

I already tried the standard recovery options, but they all require access to the original email.

Any help or guidance would be greatly appreciated.

Thank you!

Ajay _view26_

Hi @Fera Da Ideia 

Welcome to the community!

Unfortunately, Trello account recovery is very limited if you no longer control the original email address.

In general, recovery works only if you can still log in with the existing credentials or receive mail at the account’s current email; for security reasons, support usually can’t just swap the email to a new one on request.

If you still know the password and can log in some other way, change the Atlassian account email immediately. Otherwise, the best remaining option is usually to regain temporary access to the old domain/email or work with whoever controlled that domain.