Issue with email notifications for card activities

Question

I don't receive email notifications regarding card activities in my boards. I am not getting updates when someone mentions me, leaves a comment, or moves a card, even though my notification settings seem to be correct.

I have already checked my "Spam" folder and confirmed that my email frequency is set to "Instantly."

Could anybody help with this problem, please?

Thank you for your help!

Blair at Atlassian · Answer

@Kristian Walker _Adaptavist_ - Confirming your notification setting is currently set to "instantly"

Trello notifications triggered by card actions require you to be a Member of the card or be Watching the card, list, or board. (Check out the Watch a card, list, or board | Trello | Atlassian Support for more on how Watching works)

If you think your notifications are broken, try this 15-minute sync test:

Go to your Account and select all the Notification type boxes: https://trello.com/u/me/account

Create a "Test Card" on a new board and Join or Watch it.

Close Trello and have a teammate post a comment on that card.

Result: You should see an email update within 15 minutes and a notification in the Trello app.

If you don't see this behavior, we might need more information about the board where it's happening - in that case, let us know and we'll go from there.

Kristian Walker _Adaptavist_ · Answer

Hi Olena,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for you.

Regards,

Kristian