Unreasonable charges

Question

I bought a trello subscription for 1 year on November 2025 and today they have charged me $125.75 more!!!

I am trying to find out what is happening and to request a refund and cancel my subscription and Trello is not having a refund option on the billing and Atlassian form to request a refund although I am adding the invoice number is not letting me to submit it

Blair at Atlassian · Answer

Hi @Yannis Kouloukakos - thank you for bringing this to our attention, and thank you for your patience as our billing team reviewed the request. I see that a ticket (CA-3972804) has been created and is currently in progress with a solution. If you need further assistance with that request, you're welcome to add a new comment on the CA-3972804 ticket, and our billing team will write back asap.

If you have any additional questions that Trello Support can assist with, please don't hesitate to let me know or file a ticket with Trello Support via https://support.atlassian.com/contact.

Many thanks,

Blair - Trello Support team

Yannis Kouloukakos · Answer

Thanks for the answer Mike. 
The plan I have supposed to have unlimited collaborators. 
Also, all the other apps I am using when you are making a choice which will be charge you, it informs you with a way.

It is unacceptable to charge my account without any warning.

I am waiting for Atlassian response but I will ask for refund and cancel my subscription.

Many thanks

Mike - Dreamsuite Consulting · Answer

Hi @Yannis Kouloukakos

Trello is charged per user so normally an additional bill is as a result of adding another person to the workspace or multiple boards.

I have escalated it to Atalssian so they should respond here within the next few days