Request to delete Atlassian/Jira account

Question

Hi,
I want to delete my Atlassian/Jira account.
My Jira Free subscription is inactive, but I still get the message:
“Your account can't be deleted because you are the last billing admin of a transaction account that has active entitlements.”
I do not have any active projects or subscriptions.
Please help me delete my account.
Thank you.

John Funk · Answer

Hi Nadica - Welcome to the Atlassian Community!

I assume this is all taken care, but I am marking Trudy's answer as Accepted. Please let us know if you need more help.

Trudy P Claspill · Answer

Hello @Nadica Petkovska

Welcome to the Atlassian community.

It can take some time for Atlassian to fully process the subscription cancellation request. First the subscription is set to Inactive. The data is held for a period of time so that you reactivate it if you change your mind. At the end of that period then Atlassian begins the permanent deletion of the data.

I believe you will be considered a billing admin until the full deletion process is completed.

If you want to try to expedite that, you can contact the Billing, Licensing Pricing Support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

As a user community, populated mostly by users of the product, we can't help you directly because we don't have access to your subscription or account.