I'm unable to request a Support

Question

Good morning,

I am facing a recurrent blocking error from yours, in my workflow of ROVO agents interaction during my Premium Trial account. And even I'm with the Premium Plan activated, I couldn't ask for support of products that comes with the plan. How can I will ask support for the critical fail? In references of the community of similar issue, a team member of yours recommends the user to request a support.

Please, can you see, It? Thank you.

Regards,

Trudy P Claspill · Answer

Hello @Jaderson

In what specific way were you blocked from raising a support request? Where did you try to raise it? What options did you select? What response did you get that indicated you could not raise the request?

Jaderson · Answer

Hello @Trudy P Claspill

Sure, thanks.

Since these are distinct issues, but relateds, I thought it best to separate them by subject in two posts.

Trudy P Claspill · Answer

Hello @Jaderson

I found your other post with the error details.

https://community.atlassian.com/forums/Rovo-questions/Recurrent-error-Error-in-automation-task-agent-Create-Task-Issue/qaq-p/3202768

I will flag that post to raise it to the attention of Atlassian team members.