Do you need Atlassian Guard as an additional standalone product if you have TWC Premium?

Question

Hello everybody,

on monday we switched from standalone products to TWC Premium.

As I found out in Atlassian pricing Guard Standard should be included in TWC Premium (Teamwork Collection Pricing: Apps and agents to supercharge teamwork | Atlassian)

After switching to TWC everything seems to work correct. The only thing is, that there are no users anymore in our standalone-Guard.

Does anybody have expirence what to do with standalone-Guard after switching from standalone products to TWC Premium? Can the standalone-Guard be deactivated?

Apparently, the functions are active, so the renewal of Guard would then be double.

Thank you in advance and best regards

Carsten

Carsten Severin _KUMAVISION AG_ · Accepted Answer

Sometimes topics evolve more quickly than expected. I have received the following statement from Atlassian on this matter:

With TWC Premium, Atlassian Guard Standard is already included in the subscription. This means that as soon as all users for whom Guard features such as SAML SSO, SCIM provisioning, or security policies are relevant are licensed via TWC Premium, no separate, additional Guard subscription is required anymore. From the users’ perspective, it can then be canceled without any loss of functionality.

A separate Guard subscription is only required if there continue to be users outside of TWC Premium who need Guard features (e.g., Jira- or Confluence-only users, Service Collection users, etc.).

I hope this information is helpful for you. If you have had similar or different experiences, I’d be happy to hear your feedback in the comments.

Ed Letifov _TechTime - New Zealand_ · Accepted Answer

Hello, @Carsten Severin _KUMAVISION AG_

From my experience the response from Atlassian is wrong.

They focused too much on "required" and not on the actual policy they (Atlassian) has.

Guard subscription hidden inside TWC Premium only covers users who have TWC licenses.

There could be other users from your claimed domain out there, which you won't see if you don't have a Guard subscription.

For this reason, Atlassian gives a FREE subscription to Guard on top of TWC Premium with user tier at 10% for that for TWC, rounded up (so if your TWC is 600, you will get Guard Standard 100 for free).

I would suggest you quote this answer and go back to re-confirm before you cancel your Guard subscription.

Every single customer of ours has this. We've done a lot of conversions to TWC. And these free 10% do come useful.

Yes, at renewal time, Atlassian billing system is not smart enough to recognise that this is a free subscription and will try to bill you – so you reach out to support and ask them to zero it out.