Email Unblock Request

Question

Hi, we got a email long ago and work normally in JIRA, Confluence, BitBucket.

Recently we found that the email can not receive any notification or invitation email from Atlassian's products.

(email removed)

Please can you check and unblock the email so we can invite this email again.

Thanks so much

Syahrul · Answer

Hey @BAP_Hoang Xuan Thanh_BrSE_タイン

Welcome to the community.

I have cleared the suppression on your email address. You should receive the new email as expected, and if you have been invited before, the invitation needs to be canceled and sent again. Let me know how it goes.

Regards,
Syahrul

BAP_Hoang Xuan Thanh_BrSE_タイン · Answer

@Lukasz Modzelewski

Thanks for your quick response.

Yes, please submit a support ticket for me. Let me know if you need any further details from my side to get it started.

I hope to resolve this issue quickly.

Lukasz Modzelewski · Answer

Hi @BAP_Hoang Xuan Thanh_BrSE_タイン

We've removed the email address and Confluence instance link from your post, since the Atlassian Community is public.

We recommend submitting a support ticket here https://support.atlassian.com/contact/#/ to receive assistance from our support team to help resolve this issue. If you would like for us to submit a support ticket on your behalf, please let us know.

I hope this information helps! Please let us know if you have any other questions.