How to let customer transition work items in customer service space

Question

How can I let the customers transition work items in Customer Service Space?

I can see the option in "Service Desk Space" but not in "Customer Service Space",

I tried assigning myself "Administrator", "Customer Service Team", "Service Desk Team" permissions, still nothing.

Did I miss a permission or configuration?

EDIT: I may have posted this in the wrong topic, I can't move or delete it 😅

Joshua Hero · Answer

Hello,

There is no "Show transition on the customer portal" option

Marc -Devoteam- · Answer

HI @Joshua Hero

Welcome to the community.

Customers (non-licensed user) can only do this is a transition on the workflow is made available on the customer portal.

This has to be defined on the transitions in the workflow used for the requested.

show-a-workflow-transition-in-the-portal

Joshua Hero · Answer

I may have posted this in the wrong topic, I can't move or delete it 😅