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security level: issue disappears by assigning to not permitted user

Tobias Exner

We re using one security level (and none security) for our issues. It is possible to assign an issue having a security level to a user, who is not having any permission on security levels.

So the issue dissappears: the assigned user is not seeing it and the one who has assigned it is thinking that the other one is working on it. Strange behaviour, isn t it?!

-> Is there a way to avoid that one can assign issues with sec-level to persons who will not be able to see it?

Accepted answers

Nic Brough -Adaptavist-

Not really, this is correct behaviour. You've got a rule that says "people have to be in group X to see this issue", so when someone outside the group is assigned the issue, they can't see it. You need to grant the assignee the right level of security for that issue.

All comments

Nic Brough -Adaptavist-

Tobias Exner

But shouldn t than JIRA check on assigning if security levels fit? I don t see a reason for assigning an issue to somenone who won t be able to process or even see it. This leads into "dead-ends" in the process, especially because the person that assigns an issues to soemone else doesn t necessarily know if the desired person really has a corresponding permission.

And I assume it would be cheap/simple to check if desired assignee has the corresponding security level. So JIRA could permit or at least warn the user.

Nic Brough -Adaptavist-

Definitely would be a good check to have, but I don't think it's always right for everyone to enforce it.

I've not noticed a feature request for it though. My searching on jira.atlassian.comhas failed me again.

I once implemented a custom field for a client that was really simple - if you assigned an issue to someone who didn't have access, it put a huge red box on-screen saying "assigned user can't see this". I suspect you might be able to do this with a script-runner scripted field. It is a bit after-the-fact though.

I did have a better fix in an older version - another derived field, done in a plugin - it was a "multi user" type field, but it derived the contents from "can see this security level" and "assignable user". Then we used it in the "assignable user" permission, so the list was chopped down to just those who could see it. (Yes it looks recursive, we had to code with that in mind)

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