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Security level automation rule

Luis Cornejo_nkw64x

hello, fighting since some ours as i added secutiry levels on a specific work type. i don't see the field in the screen and also i cannot update the value via automation. i have check all the steps to add the field but still not visible. anybody had the same issue?

Comments

Stefan Draber_kwaltd

Hi @Luis Cornejo

Security Level doesn't offer a real field, but an lock icon in the top right of your ticket, like this one:

Gary Spross

It will show as a normal drop down field on the Create screen.

On the Edit/View screens however, it shows as a Lock icon in the upper right corner next to the Watchers icon.

Screenshot 2026-02-26 124901.png

Within automation, the "Security Level" field can be found within the "Field value changed" trigger and the "Edit work item" action.

Screenshot 2026-02-26 125431.png

Screenshot 2026-02-26 125520.png

Luis Cornejo_nkw64x

hey @Stefan Draber thank you for the answer. i don't find that neither. do you think you can help me over the phone?

Luis Cornejo_nkw64x

Thanks, permission was missing and now i can see it. i am also trying to run an automation which creates and issue and sets the authorization level but this fails. it says it doesnt find the field. i will try to set a separate automation to be trigger after this issue type is created.

Stefan Draber_kwaltd

If you want to set the security level on the newly created item (and not in the one that triggers the automation), then you have to branch the newly created item and add the security-level-action into that branch.

Luis Cornejo_nkw64x

great thanks @Stefan Draber ! that works!

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