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When Inviting Users, the Space Role will only permit Administrator

Morgan Nash

We're using the Free version of JPD. This limits us to just three Creators. However, one of the Creators cannot edit the issues/ideas within our space. Up in the top-right of the screen, we have an (entirely expected) warning that we have run out of Creators; this is correct as I have added three people (one of them, myself) into the jira-product-discover-users group. That is reflected on the Billing page (it says that we have 3 Users and, if I delete one of them from that group, this count drops to 2).

However, when I click on that warning about No Creators Remaining, the three users that it indicates as Creators are three entirely different people, none of whom have licences. This seems to be because, when I invite someone to the space, the popup has pre-selected Administrator as the Space Role and it will not allow me to change it.

How can I set up our system so that I can invite people as Admin, User(Creator) or Contributor as they should be?

Accepted answers

Morgan Nash

I had to remove all of the users and add them back in again. Prior to removing the users, the displayed role under "Space role" was a random mix of Administrator, Creator and Contributor, almost none of which were correct. There didn't seem to be much relationship between the user's permissions and the displayed role.

After removing all of the users and putting them back in, the permissions on each user appear to be accurate. However, the screen showing the users in the space is misleading (only one of these is actually an Administrator).

All comments

Kamila Czubaj

Hello,

here you can read about: Creators, Contributors and Stakeholders.

Then if site admins are consuming licenses, you need to remove Jira Product Discovery product access from the site-admins user group. Details here: read this if you're a site administrator and added Jira Product Discovery Free or Standard.

If you want to add contributors to a Jira Product Discovery space if they don't have a Jira license, here is out documentation.

Morgan Nash

Thank you for the reply. The site-admins group doesn't have access to Jira Product Discovery.

The instructions in the documentation linked above are exactly how I have added the contributors.

I may have worked around the problem by removing every single user and then re-adding them again. Now, our list of users looks like this:

The three users marked with red stars are the three "Creators". Everyone else is a Contributor.

Before I removed everyone and put them back, the "Space role" column was an entirely random list of Administrator, Contributor and User(Creator). At least it's now consistent but it is misleading as I'm the only one on there that should be an Administrator (and also a Creator). The other two should be Creators and everyone else should show as a Contributor.

However! It does seem that everyone currently has the access that they should. So, removing everyone and adding them back in again seems to have fixed it.

Morgan Nash

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