Hello Community, I'm experiencing a persistent internal error in Customer Service Management (Free Tier). The Issue: Every time I try to access Project Settings > Channels > Integration (Experiencias de cliente > Canales > Integrar), I get the "An error on our part" (Un error por nuestra parte) screen. Technical details from the error page: * Hash: TPXLQ8 * Trace: d4c8219358c1415aa9b3f62a9195b9fe What I've tried so far: * Cleared browser cache and cookies. * Tried accessing via Incognito/Private mode. * Checked other projects (the error seems specific to this section). Since I am on the Free Tier and don't have access to direct support, I was wondering if anyone else is facing this or if an Atlassian team member could take a look at this Trace ID. Thanks in advance for your help!

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Internal Error (Hash: TPXLQ8) when accessing "Integrations" in CSM Free Tier

Marcelo Gonzalez_sf8zlr

Hello Community,

I'm experiencing a persistent internal error in Customer Service Management (Free Tier).

The Issue: Every time I try to access Project Settings > Channels > Integration (Experiencias de cliente > Canales > Integrar), I get the "An error on our part" (Un error por nuestra parte) screen.

Technical details from the error page:

Hash: TPXLQ8
Trace: d4c8219358c1415aa9b3f62a9195b9fe

What I've tried so far:

Cleared browser cache and cookies.
Tried accessing via Incognito/Private mode.
Checked other projects (the error seems specific to this section).

Since I am on the Free Tier and don't have access to direct support, I was wondering if anyone else is facing this or if an Atlassian team member could take a look at this Trace ID.

Thanks in advance for your help!

Accepted answers

Samuil Enchev

Hi @Marcelo Gonzalez

Thanks for sharing those details! I’ve gone ahead and created a support ticket on your behalf to have our technical team investigate this internal error and the Trace ID you provided.

Your ticket reference is JST-1312889.

Our team will review the technical logs associated with that Hash and Trace ID to identify what's causing the "An error on our part" screen in your project settings. You should receive an email notification shortly with further updates or requests for information.

Best,
Samuil

All comments

John Funk

Hi Marcelo,

Since you are on the Free tier, I will check if someone from Atlassian can come help you.

Susan Waldrip

Thanks @John Funk . FYI, I've seen other people commenting about getting a Hash error lately, and I've been getting one when I get an email about an automation problem and click on the Audit Log link in the email. A new browser tab opens, the left-side menu appears on the screen, but the rest of the screen is blank until after about 15-20 sec. when the Hash error message appears. I've just worked around it but something funky may be going on.

Samuil Enchev

Hi @Marcelo Gonzalez

Thanks for sharing those details! I’ve gone ahead and created a support ticket on your behalf to have our technical team investigate this internal error and the Trace ID you provided.

Your ticket reference is JST-1312889.

Best,
Samuil

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