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User/Member Randomly deactivated yesterday from my Trello Premium with 7 user account

David Neff_3qte5y

Unclear why use bheifner@forthepeople.com was randomly "Deactivated".
I'm the account Owner + Admin and I'm not able to reactivate Heifner's account.

Thanks in advance.

Accepted answers

Gaurav Kataria

It is likely that your company's IT admin has deactivated that account. You could check with them. https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/#Reactivating-a-user

All comments

Gaurav Kataria

It is likely that your company's IT admin has deactivated that account. You could check with them. https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/#Reactivating-a-user

David Neff_3qte5y

Thanks for your Answer Gaurav.

However, our company's IT admin does not manage our account.
I setup this account with my credit card and I'm the account owner.

Not sure what other options we have to resolve and reactivate our Heifner User.

Gaurav Kataria

Atlassian accounts control access for Trello, Jira, Confluence and all other Atlassian products. If your company is using Jira or Confluence, it is possible that your IT admin has deactivated the account, in which case limits access to all products.

David Neff_3qte5y

This worked Gaurav!
Our IT Admin deactivated thus user's Trello license during an audit.

Thank YOU!

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