260223_Unable to Access Provided Link

Question

Hello,

I am a user who has been accessing the link below.

I have not been able to log in since last December, and as shown in the attached image, the page is currently inaccessible.

Could you please let me know the reason for this issue? I would appreciate it if you could either restore my access or advise me on how to resolve it.

Access link: https://0jykim0.atlassian.net/wiki/spaces

Thank you.

Vishalakshi Narayana Swamy · Answer

Hi @김지영

Thank you very much for writing back to us.

I understand that you are looking forward to reactivating the site.

Since you are on the free plan, I suggest you to raise a request with our billing team here directly https://www.atlassian.com/company/contact/purchasing-licensing#/ who can assist you with the reactivation and also advise you if the site data is recoverable or not.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

김지영_r02oln · Answer

Hello,

Thank you for your detailed explanation.

I have very important data stored in both Confluence and Bitbucket.
Would it be possible to temporarily reopen the site so that I can back up the data? I am willing to pay any necessary fees if required.

I would greatly appreciate it if you could review this and let me know what options are available.

Thank you in advance, and I look forward to your prompt response.

Best regards,
Jiyoung Kim

Vishalakshi Narayana Swamy · Answer

Hi @김지영

Welcome to Atlassian community!!

From the problem summary, I understand that you are unable to access your site and list all the spaces.

I verified from the backend and noticed that your free confluence site was deactivated and is now permanently removed as per the retention policy mentioned in our data storage FAQ here confluence.atlassian.com/cloud/data-storage-faq-873871367.html.

Hope this helps!!

Best Regards,

Vishalakshi Narayanaswamy