Can't enable inbox view / forward items

Question

Hi there,

I've been trying to forward items between different spaces. I have enabled the functionality in the settings, but when clicking "Forward" in the item view, I get this message:

Inbox view not enabled

The Inbox view isn't enabled in any Jira spaces yet. Please ask your space admin to enable the Inbox view so you can select spaces.

There is, however, no setting in the spaces to enable inbox view. Can somebody help me with this?

Thanks!

Susanna Mur · Answer

Dear Andreas,

thanks so much - this actually worked! I hat tried it with CSM and JSM spaces only thus far.

Andreas Safar · Answer

Hi Susanna,

I had the same issue and found the "+ Inbox" in the horizontal space navigation. See Screenshot.

Please note that I have this option just for Jira spaces but not for JSM spaces. Hopefully JSM is following soon ...

Susanna Mur · Answer

Hi Grace,

thanks so much for your reply! I can't seem to find the setting, but have administrator access.

Can you give me a hint on where to find this?

Thank you so much!

Susanna