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Workflow buttons are missing

Brent Goodrick

Hi,

I created a new project and edited the default workflow (it created a copy as expected). I added new steps and transitions, and published the workflow. The workflow and its workflow schema are active and associated with the project.

However, I am unable to see the workflow (transition) buttons on the issue view. I can click on Start Progress, Resolve, and I see Close in the workflow drop down, but not the other transitions. There is a transition from Start Progress to my new "Validate" step, and a transition from the new "Validate" step to resolved.

I've searched and searched and cannot find the answer.

Version of jira as seen from the bottom of each web page is: v5.2.11.

Thanks,

Brent

Accepted answers

All comments

RambanamP

you need to check the conditions on those workflow actions!!

Brent Goodrick

@rambanam: That is what I thought too. By "workflow actions" I believe you mean transitions?

If so, then I made sure that the transition conditions on this missing transition button matched up exactly with a transition that is showing up as a workflow button, which was the Starting Progress transition. I then attempted to verify it by adding an issue and the new button corresponding to my Validate transition is still missing.

Should I provide additional details here? What else can I try?

RambanamP

yes i am speaking about transitions,

can you post screen shots of workflow overview and validate transition conditions tab!!

Tarun Sapra

@brent- I hope you haven't forgotten to publish the workflow after adding your new step.

James_Mclellan

I had a similar problem this morning. Re-publishing the workflows (after re-indexing, which may have also helped) appears to have corrected the transitions.

Thirunavukkarasu

Same issue happened for me..workflow buttons disappeared..unable to change the ticket status

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