I cannot add a new teammate on the System Owners - F&E Dashboard.
Hi!
Please provide more information: what you are doing, what is happening, what errors are occurring.
We’ve invited the new member to join our board/space, but we keep receiving a notification saying we’re unable to add them and that we need to contact the admin. The issue is that I am already an admin of our Trello workspace/space, so I’m unsure why the system is preventing the approval or access.We’ve tried the following troubleshooting steps multiple times:Logging out and back inAsking the new member to log out and log back inResending the board/space inviteRe-attempting the join processUnfortunately, the issue still persists, and I’m unable to grant them access.Could you please check if there are any permission, billing, workspace limits, or admin-related restrictions affecting our account?Thank you so much for your assistance.
The key here is that there's a difference between being a Trello Workspace admin and an Atlassian Organization admin — these are two separate roles.
When the error says "contact the admin," it most likely refers to your Atlassian Organization admin, not the Workspace admin. Even as a Workspace admin, you may be restricted by organization-level policies set by someone above you (usually IT).
Here's what to check:
1. Atlassian Organization restrictions- Go to https://admin.atlassian.com/- Check if your organization has domain restrictions or user policies that limit who can be added- If you don't have access to this console, then someone else (likely IT) is the Organization admin — that's who you need to contact
2. Seat/billing limits- Go to Workspace → Settings → Billing- Check if you've reached your plan's member limit — if all seats are filled, you'll need to add more seats before inviting anyone
3. The new member's side- Their Atlassian Organization might block them from joining external workspaces (common in corporate environments)- Ask them to check if their account is managed by their company
4. Workspace membership settings- Go to Workspace → Settings → Workspace members- Check the "Who can join this Workspace" setting
Most likely scenario: Your company has an Atlassian Organization set up (possibly by IT), and it has policies restricting member additions.
Hope this helps!
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