Cannot access a new board after several years off Trello

Ross Clark

Hello, I have joined a new team at work and have been sent a link to the teams' Trello board. I still have my same email address and password and while the system appears to remember me, I cannot access the board. When I click on the link to join the new board, it appears I'm stuck in some sort of log in failure loop. Going mad and any help appreciated! Thanks

Sajjad Ahmed_itu746

This usually happens when the board invite is linked to a different Atlassian account than the one currently logged in, even if the email looks the same.

I’d suggest logging out completely, then signing in again and double-checking whether you have multiple Atlassian accounts (for example, personal vs work). Clearing browser/app cache or trying an incognito window can also help break the login loop.

I’ve documented a few common Trello access and login issues with simple fixes here:
https://www.smartsplay.com/