CANCLE THE FREE TRIAL AND REMOVE THE ACCOUNT

Question

Hello,

I want to know how I can cancel the free trial on time!
and how I can remove the account!

Carlos Garcia Navarro · Answer

Hi @[deleted],

Welcome to the Community! If you have further issues you can also contact Altassian Support: https://www.atlassian.com/company/contact/purchasing-licensing#/

arbaev · Answer

Hi!
To cancel the free trial:

1. Go to https://admin.atlassian.com
2. Select your organization
3. Go to Billing section
4. Find your product and click Cancel subscription

If you haven't provided any payment information — don't worry, you won't be charged when the trial expires. Atlassian won't charge you without billing details on file. You can
also just let the trial run out on its own.

Official guide: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

To delete your account:

1. Go to https://id.atlassian.com/manage-profile
2. Click Account preferences
3. Scroll down to Delete your account and click Delete account

Important: if you get an error saying you're the last billing admin — you'll need to cancel all active subscriptions first, then try deleting again.

Official guide: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Hope this helps!